Privacy Policy

1. Introduction

Couenerepur ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website couenerepur.com and use our pet grooming services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Pet information (name, breed, age, medical conditions, grooming preferences)
• Appointment and service history
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referral source

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our grooming services
• Scheduling and confirming appointments
• Communicating with you about services and updates
• Processing payments
• Improving our website and services
• Sending newsletters and promotional materials (with your consent)
• Complying with legal obligations
• Maintaining records for business purposes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Emergency Situations: With veterinarians or emergency services if your pet requires immediate medical attention
• Business Transfers: In connection with a merger, acquisition, or sale of our business

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security audits
• Access controls and staff training
• Secure physical storage of paper records

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie management system or your browser settings. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Pet grooming records are typically retained for 7 years for business and veterinary reference purposes.

8. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how your data is used
• File a complaint with the Office of the Australian Information Commissioner

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Australian Privacy Principles Compliance

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.